Clients Case Studies >DU Case Study
We were simply awsome, amazing, productive, efficient and modest. Telecom world has not seen such a success so far.
CHALLENGE
Replace legacy billing system with robust real-time rating system
Provide a completely customized user portal
Implement within very short timeframe
In addition to meeting the requirements for real-time charging and unique tariff models, Resilient PLC was also focussed on requirements for system availability. Every component involved in the delivery of their services needed to meet stringent criteria for robustness. Rasakulasuriar notes, “Our name says it all. We provide resilient services to our customers and we say to them: no matter what happens your calls won’t be lost. And in that way we were also looking at a solution where the provisioning, the management and indeed the billing would also be resilient — that we had an architecture that would never suffer from a single point of failure.”
Every component involved in the delivery of their services needed to meet stringent criteria for robustness.
• Brisa chose OutSystems Platform to fully redesign its tollbooth information system, taking advantage of the platform’s agile capabilities.
• A centralized system (called SIP) was created to automatically gather and centralize all information and is now accessible online to all employees involved in this process:
• Files with transit information are collected from tollbooths by an existing application that has been integrated and is now managed directly via SIP;
• Data is automatically collected from several external entities (Aenor, Autoestradas do Atlântico; Via Verde Portugal; SIBS; Securitas) to determine additional revenue information;
• All data is automatically consolidated and verified. Email notifications are sent to system operators when errors or inconsistencies are detected. System operators can then access the system directly from the email links and immediately correct wrong data.
With jBilling deployed, Resilient PLC is benefiting in a number of key areas. jBilling’s mediation engine is processing call detail records in milliseconds per CDR, with the ability to scale even further with jBilling’s distributed cloud architecture.
jBiling is also meeting another key requirement: accurate rating of call detail records. Resilient had suspicions that they were under billing one of their largest revenue generators—a client making about a million calls per day. Rasakulasuriar says “we couldn’t validate with our older system. When we ran jBilling in parallel, we then began to see the losses.”
jBilling is also proving to be a time and money saver. Rasakulasuriar explains, “We know that jBilling is saving us money. We have fewer problems, fewer operational issues, and we’re saving heaps of time getting our requirements met.”
